Privacy Policy
This Privacy Policy explains how Precivaro LLC ("Precivaro", "we", "us" or "our") collects, uses, shares and protects personal information when you visit precivaro.com, use our distributor portal, request a quotation, or otherwise do business with us.
Precivaro is a business-to-business supplier of surgical instruments. We work with distributors, importers and buying groups, so most of the information we handle relates to people acting on behalf of their companies.
1. Who we are
Precivaro LLC is a company organized in the United States. We source precision surgical instruments from established manufacturing partners in Pakistan and China and supply them to distributors in South America, Africa and other markets. Precivaro LLC is responsible for the personal information described in this policy.
2. Information we collect
Information you give us
- Contact and company details such as your name, job title, company name, business address, country and email address.
- Account information when you request distributor access or log in to the portal, including your login credentials and account preferences.
- Quotation and order information such as the instruments, quantities and specifications you request, delivery destinations, purchase orders and related correspondence.
- Business verification information such as company registration details and, where required for your market, import licences or regulatory registrations.
- Billing information such as invoicing addresses and payment references. We do not store full payment card details on our website.
- Messages you send us by email or through forms on our website.
Information collected automatically
- Technical data such as IP address, browser type, device type, operating system and referring pages.
- Usage data such as pages visited, links clicked and time spent on the site.
- Cookies and similar technologies, described in section 10.
Information from other sources
We may receive business contact information from trade directories, public company registers, referrals, trade events and our logistics and manufacturing partners in the ordinary course of fulfilling orders.
3. How we use information
- To respond to enquiries and prepare quotations.
- To review and manage distributor account requests and operate the distributor portal.
- To process, source, inspect, ship and invoice orders, and to handle quality or delivery claims.
- To communicate with you about your orders, account and our products.
- To verify business customers and meet export, customs, sanctions, tax and record-keeping obligations.
- To maintain, secure and improve our website and services, and to prevent fraud or misuse.
- To send business updates you can opt out of at any time (see section 11).
- To establish, exercise or defend legal claims.
We do not sell personal information, and we do not use it for automated decisions that produce legal effects about you.
4. Legal grounds for processing
Where the law requires a legal basis for processing, we rely on one or more of the following: performing a contract with you or your company or taking steps at your request before entering into one; complying with legal obligations; our legitimate interests in operating and growing a business-to-business supply relationship, where those interests are not overridden by your rights; and your consent, where we ask for it. You may withdraw consent at any time without affecting processing that took place before.
5. How we share information
We share personal information only as needed for the purposes above, with:
- Manufacturing partners, limited to the order details they need to produce and inspect your instruments.
- Logistics, freight, customs and inspection providers that move and clear shipments.
- Service providers that host our website, provide email, run our business management and customer relationship systems, or process payments, acting on our instructions.
- Banks and financial institutions involved in payments.
- Professional advisers such as accountants, auditors and lawyers.
- Authorities where required by law, regulation, legal process or to protect rights, safety and property.
- A successor business in connection with a merger, acquisition or sale of assets, subject to this policy.
6. International transfers
Our business operates across several countries, including the United States, Pakistan, China and our customers' destination markets. Your information may therefore be transferred to and processed in countries whose data protection laws differ from those of your country. Where required, we take reasonable steps, such as contractual safeguards, to protect information that is transferred internationally.
7. How long we keep information
We keep personal information for as long as needed to provide our services and maintain the business relationship, and afterwards for as long as required to meet legal, tax, accounting, export-control and product traceability obligations or to resolve disputes. When information is no longer needed, we delete or anonymize it.
8. How we protect information
We use reasonable administrative, technical and organizational measures, including encrypted connections and access controls, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your portal credentials confidential and tell us promptly if you believe your account has been compromised.
9. Your rights and choices
Depending on where you are located, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion of your information;
- object to or restrict certain processing;
- receive a copy of your information in a portable format;
- withdraw consent where we rely on it; and
- lodge a complaint with a data protection authority.
These rights include those available under the data protection laws of South American countries where we do business and applicable U.S. state privacy laws. To make a request, email sales@precivaro.com. We may need to verify your identity before responding, and some rights are subject to legal exceptions, such as records we must keep.
10. Cookies and similar technologies
We use cookies and similar technologies that are necessary for the website and portal to work, such as keeping you signed in and remembering your preferences. These essential cookies are always on.
With your permission, we may also use analytics cookies to understand how the site is used so we can improve it. When you first visit, a banner lets you accept all cookies or choose which ones to allow. You can change your choice at any time using in the footer. You can also control or delete cookies through your browser settings. Blocking some cookies may affect how the site works.
11. Business communications
We may send you updates about our products, catalog and services. You can unsubscribe at any time by using the link in the email or by contacting us. We will still send messages needed to handle your account, quotations and orders.
12. Children
Our website and services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.
13. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last revised. If we make material changes, we will take reasonable steps to let you know, such as a notice on the website or an email to account holders.
14. Contact us
For questions about this policy or how we handle your information, contact Precivaro LLC at sales@precivaro.com or visit our Support page.